Services
I-Metier Unified Communications and Messaging Services enable enterprises to integrate real-time communication services such as instant messaging, presence and IP telephony with messaging services including email, integrated voicemail, SMS and fax. I-Metier customized solution uses industry leading tools and technologies to provide a consistent unified user interface and user experience across multiple devices and media types. I-Metier’s experts are certified in many Unified Communications technologies and can provide consultancy and 24x7x365 support for all of an organization’s Unified Communications and Messaging needs.
I-Metier Unified Communications and Messaging encompasses Build and Integration Services and Business as Usual Support Services. I-Metier has the capability to integrate products from Cisco, IBM, Microsoft and other OEMs to achieve the Unified Communication vision of an organization. Unified Communications and messaging services.
Build and Integrate:
- A team of I-Metier experts examine organization’s existing network and voice infrastructure and assess readiness to deploy a Unified Communication Solution through the preparation of an extensive gap analysis report.
- Design Unified Communication Solution based on organizational requirements leveraging Cisco, IBM and Microsoft products as well as products from additional OEMs.
- Prepare Unified Communication Solution deployment, test and acceptance plan.
- Install and configure communication solutions including VoIP, IM, and presence.
- Integration of multiple tools.
Business As Usual Support for:
- Communication and messaging solution environments.
- Monitoring and management.
- Replication
Our Support Model
Onsite-Offshore Services:
- Service delivery shared between onsite and offshore support experts.
- Dedicated team of experts to support the environment.
- 24x7x365 support
Remote (Offshore) Shared Services
- Remote (Offshore) Managed Services
- Shared pool or dedicated experts
- Effective utilization of resources
- 24x7x365, 16x5, 16x7, 8X5, 8x7 support available through central database operations center.
Business Value
- Proven transition and support models
- 24x7 support coverage available
- Leverage extensive expertise of I-Metier
- Intense collaboration and integration of tools and technologies.